Cancellation, Return & Refund Policy
After place your order in website you have to submit an order cancellation/refund request to info@rfldoor.com or website cancellation system by your order ID. This request should have to submit within 24 hours before products delivery.
If the request is approved, you can also track the status of your return/cancel request from the 'My Orders' section of your account.
Conditions for Returns
Requirement for a valid return:
Proof of purchase (order number, invoice, etc)
Reason for return has to be valid and return acceptance conditions met (check out below)
Valid conditions and reasons to return an item:
Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
Incorrect content on website
Return/ Replacement Guarantee may not apply in any of the following conditions:
• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Any damage / defect which are not covered under the manufacturer's warranty
Refunds
How long does it take to process a refund? If your product is eligible for refund and once we have completed the quality evaluation or cancellation of item(s), your refund can generally take 10-12 working days according to your preferred refund method based on your initial method of payment and the table below
The time required to complete a refund depends on the refund method you have selected.
Does RFL Door refund shipping fees?
-Yes, if your return is valid then we’ll refund the shipping charge as well.
